Book and Periodical Council: Difficult Conversations: A Workshop for New & Experienced Managers

11:00 AM – 12:00 PM PST / 12:00 PM – 1:00 PM MST / 2:00 – 3:00 PM EST
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Difficult conversations will never be easy. But, with proper mindset, proper preparation, and practical technique, those conversations can become easier and more productive. In this interactive workshop, participants will learn practical techniques to facilitate difficult conversations. Participants will return to their offices with practical skills they can apply right away.

Presented by Mikhael Bornstein.
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Every manager dreads difficult conversations. Whether it’s delivering bad news to the board, denying employee requests, or giving negative feedback, these are the conversations that keep up at night and make our stomachs churn. To be an effective manager, however, you must have these difficult conversations. And, you need to have them in a way that is constructive and productive.

This workshop is for both new and experienced managers. Participants are encouraged to ask questions about the challenges facing their organizations.

Participants will learn:
– The five steps to facilitate difficult conversations
– The four techniques to defuse tension
– The three keys to an effective mindset
– The one powerful phrase that will get employees on board

Participants will receive access to the recording of the workshop, a copy of the slides, and a resource booklet to help them apply these principles in their workplace.

The session will include approximately 10 minutes for live Q&A and time for questions throughout the workshop. Attendees are invited to submit their questions in advance during registration.

AMPA members are entitled to complimentary access to L&D Sessions.

*A recording of the presentation will be available for 4 weeks after the event date for BPC members and registered attendees/ticket holders who agree to receive communications from the BPC.*